Thank you for shopping at “Basmala.” We always aim to provide the best possible shopping experience for our customers, and therefore we are committed to offering the following exchange and return policy:

Duration of Return, Cancellation and Exchange
You may exchange or return the products you purchased from the “Basmala” website within 7 days inside Lebanon and 30 days outside Lebanon from the date of receiving your order.

Return, Cancellation and Exchange
Products must be in their original condition and unused, with all tags and labels attached.
We accept exchanges and returns only for products that are damaged or do not match the description displayed on the website.
To receive a full refund, the product must be returned in its original condition and unused.
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Exchange and Return Procedures:

Please contact our customer service team via email at support@bassmala.store to request an exchange or return.
Our customer service team will provide instructions on how to return the product and obtain an exchange or refund.

Or you can contact us via WhatsApp at our customer service number: +96171075848

Exchange and Return Fees:
In case of an exchange or return due to a manufacturing defect or a product not matching its description, we will cover the shipping costs.
For exchanges or returns for other reasons, additional fees may be charged to the customer.

We respect our customers’ privacy and ensure their rights, and we always strive to provide excellent customer service. If you have any questions regarding our exchange and return policy, please do not hesitate to contact us.

Thank you for trusting us.

Bassmala Team